Alaska Mountain Guides & Chilkat Guides

Job List

Job Description:

The Skagway office’s main responsibility is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience.  The Skagway office facilitates the operation of all of our day programs via scheduling, sales, cruise ship correspondence, and ensuring guides complete their jobs and the paperwork it entails.

 

Company Overview

 

Alaska Mountain Guides

Alaska Mountain Guides is the premier outdoor adventure guide service in Southeast Alaska. Day trips out of Skagway and Haines include rock climbing, zip lining, hiking, kayaking, and canoeing. AMG also offers multi-day expeditions and instructional courses across the globe.

Chilkat Guides

Guiding Alaskan rivers since 1978, Chilkat Guides has been a leader in river guiding for over three decades. Hike and float the historic Chilkoot Trail, raft through the Chilkat Bald Eagle Preserve, or experience the culture and history of the Tlingits in their mother village of Klukwan on one of our day trips. Chilkat Guides also offers multi-day rafting adventures on some of North America’s most wild and remote rivers.

 

Skagway Specific Employee Information:

Essential Job Functions

• Assisting the Operations Manager in running daily operations.
• Creating and executing guide schedules.
• Ensuring guides are on task and on time.
• Dispatching tours via office radio.
• Allocating additional space to ships when sales dictate.
• Promptly responding to all cruise ship emails.
• Departure Allocations -- adjust allocations to maximize sales.
• General Administration support.
• Support projects and additional responsibilities as needed.
• Must possess the desire to continually improve his/her knowledge and skills.
• Must at all times be clean, well groomed, courteous, honest, and reliable.
• Must possess a positive attitude that is friendly, considerate, strong, and energetic.
• Must be willing to work as a strong team member, assisting in the maintenance of group morale.
• The office team reports to the Operations Manager and Program Manager.

 

Experience Required to Perform Job Requirements

• Prior tourism experience preferred.
• Must possess strong work ethic.
• Must be punctual.
• Must be organized.
• Must have great, positive attitude.
• Must be able to handle multiple, simultaneous tasks.

The Haines Office team's main responsibility is to carry out our company mission of providing each guest with a safe, enjoyable and educational wilderness experience. The Haines Cruise ship office administrative team facilitates the operation of our day programs via phone and radio dispatch, scheduling, sales, cruise ship correspondence, dock representation and ensuring that guides complete their jobs and their corresponding paperwork. The Haines cruise ship administrative team also contributes some sales admin and logistical facilitation to our long trip programming.

Seasonal Role: ~April 15 - September 30 - (exact dates are flexible)

Company Overview

Alaska Mountain Guides Adventures
Alaska Mountain Guides is the premier outdoor adventure guide service in Southeast Alaska. Day trips out of Skagway and Haines include rafting, kayaking, hiking, canoeing, rock climbing, zip lining, and others. Through sister companies, AMG also offers multi-day expeditions and instructional courses across the globe.
Chilkat Guides
Guiding Alaskan rivers since 1978, Chilkat Guides has been a leader in river guiding for over three decades. Hike and float the historic Chilkoot Trail, raft through the Chilkat Bald Eagle Preserve, or experience the culture and history of the Tlingits in their mother village of Klukwan on one of our day trips. Chilkat Guides also offers multi-day rafting adventures on some of North America's most wild and remote rivers.

Haines Specific Employee Information:
Essential Job Functions
• Assisting the Haines Program Manager in running daily operations.
• Creating and executing guide schedules.
• Ensuring guides are on task and on time.
• Dispatching tours via office radio.
• General office phone reception.
• Acting as a dock representative when ships are in port. Dock repping includes taking tickets, ticket accountability, ushering guests to and from key points on the dock, reporting numbers back to the office, clear communication by cell phone and radio, answering questions, etc. During these duties, report to the Haines Dock Rep Coordinator.
• Allocating additional space to ships when sales dictate.
• Promptly responding to all cruise ship emails.
• Departure Allocations -- adjust allocations to maximize sales.
• General Administration support.
• Be trained in and effective at using our database system
• Assist with all admin and prep aspects of our t-shirt sales.
• Must be willing to gain (with support from our company) and Alaska Class B CDL with airbrakes and passenger endorsements.
• Support projects and additional responsibilities as needed.
• Must possess the desire to continually improve his or her knowledge and skills.
• Must at all times be clean, well groomed, courteous, honest, and reliable.
• Must possess a positive attitude that is friendly, considerate, strong, and energetic.
• Must be willing to work as a strong team member who contributes beneficially to group morale.
• The Haines cruise ship administrative team reports to the Haines Program Manager.

Experience Required to Perform Job Requirements
• Prior office and/or tourism experience preferred.
• Must be proficient in Outlook and Microsoft Office products.
• Have a clean driving record and be able to be placed on our company auto insurance.
• Must be able to think nimbly and problem solve quickly and effectively.
• Must possess strong work ethic.

If you are interested in pursuing this position, please visit our website to fill out an application. Email us an application, cover letter and resume. We will formally begin the application review process at that point and contact you thereafter.

http://alaskamountainguides.com/employment

Tour Description:  Lead ATV tours into the Alaskan wilderness.

Meet your guests at the dock in Haines. A scenic 26-mile drive through the Chilkat Bald Eagle Preserve brings you to our remote staging area. There, give an orientation and safety briefing. Guests wishing to drive must be at least 21 years old and bring a valid driver's license. We have a combination of 2-person and 4-person machines to accommodate varying group sizes and families. There are several spots along the tour where we can swap drivers to give everyone some time at the wheel. The ATVs are automatic transmission and drive similar to a car. These high performance ATVs are a great way to explore the Alaska wilderness.

Over the next 15 miles of gravel road, lead guests through a series of remote areas and explore the wilds of Alaska! As we drive along beaver ponds and mountain meadows we may spot swans, salmon, eagles, bears or moose along the way. We’ll cross over Little Salmon creek and ascend to a series of viewpoints overlooking the Klehini, Tsirku and Chilkat River Valleys. 

Duties:
On tour:

• Maintain safety of guests at all times.
• Greet clients, facilitate introductions, get clients excited for riding.
• Collect waivers, tickets and make sure all guests have signed waivers.
• Outfit clients with helmets and any other applicable equipment.
• Give safety talk and driving instructions – complete and sign safety talk checklist.
• Maintain group control and spacing while getting guests geared up and while riding.
• Help load, prepare, unload and de-rig gear while keeping the guests engaged.
• Be courteous and respectful of other users of the trail system.
• Be respectful of any and all wildlife encountered on the trail.
• Follow a tight time schedule and be on time with your trips.
• Complete guide checklists at the end of each shift.

At all times:

• Assist with other jobs/projects as needed by AMG. This may include but is not limited to:
  • Drive vehicles with guests or equipment.
  • Clean/maintain gear, vehicles, and warehouse.
  • Assist with grounds/lodging maintenance, cleaning, and general support.
• Must at all times be clean, well groomed, courteous, honest, and reliable.

In General:

• Possess a friendly, outgoing and professional demeanor at all times during interactions with the guests and other AMG employees.
• Follow AMG’s policies and procedures at all times.
• Good leadership skills, ability to communicate and facilitate groups up to 48 people.
• Proof of medical certification - minimum of basic first aid and CPR. Wilderness First Responder (WFR) is strongly preferred.
• Ability to carry up to 60 lbs of gear repeatedly throughout the day.
• May occasionally need to assist the catering staff in preparing lunches for our cruise tour programs.

As an ATV Guide:

• Complete AMG ATV program training. Training is generally 7 days but may be longer. Training includes policies and procedures, maintenance and emergency response. Initial guide training is unpaid.
• Attention to safety, including appropriately demonstrating the ATV Safety Talk, driving safely, and have awareness of weather and trail conditions.
• Operate ATVs proficiently and have basic ATV maintenance abilities.
• Demonstrate knowledge of the trail system that will be used on tour. Have map skills. Be able to accurately name terrain features visible from the various overlooks on the trail.
• Wear the appropriate company logo gear during the tour and follow personal appearance guidelines.
• Make sure gear fits guests properly.
• Ability to set up various site elements including tables, helmets, food and the ability to follow low impact guidelines in bear country.
• Have understanding of both ATV operations and of group management skills.
• Perform basic ATV maintenance – fluid changes, fluid levels, tire swaps, etc.
• Support ATV route and site maintenance - vegetative clearing, chainsawing, shoveling, etc.

For CDL Driving:

• Obtain a valid Class B CDL with passenger and Airbrakes endorsements, a valid medical examiner's card, and contribute to bus driving duties for these and other tours.
• Pass FMCSA required pre-employment drug screen.
• Be enrolled in FMCSA required random drug testing program.
• Complete AMG Haines Driver training program.
• Complete driver checklists & paperwork at the end of each shift.
• Communicate gear and vehicle issues to maintenance staff.
• Clean and maintain buses, tour equipment, and the locations that the tours visit.

The Skagway Guide’s main responsibility is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience. This position is best thought of as a “utility guide” position, where the guide will lead a variety of tours. Schedules and responsibilities will vary often in this position. A flexible attitude is crucial to the success and happiness of this guide.

General Overview of Tours:

Alpine Lake Canoe Adventure & Skagway Extended Summit Drive

The typical duration of a canoe tour is 4.5 hours, and the extended summit drive runs 5-6 hours in duration.

Canoe: Guests participating in one of our tours are greeted by their guides at one of the three cruise ship docks in Skagway and transported to the site in 15 passenger vans.  During transit, the guide provides a variety of historical information about Skagway and the surrounding area in addition to information on the mountains, geology, and natural environment of the region.

At the lake, guests unload in a parking area along the Klondike Highway and take a short hike to the lakeshore. Guests are issued rubber boot, PFDs, canoe paddle and fleece and rain ponchos (based on the weather).  The guests then receive a safety briefing and instruction from the lead guide before boarding the 31 ft voyageur canoes. The guide gives paddle instructions and operates a 4 or 6 horsepower outboard motor to navigate the lake for about 2 hours. Refreshments and a snack are also included and consist of hot chocolate and a smoked salmon snack.

Summit drive: This is a narrated driving tour along the Klondike Highway to/from Carcross in the Yukon. Various roadside overlooks allow for multiple photo opportunities. Guides for this tour are expected to possess knowledge on a variety of topics in order to narrate and entertain guests for about 5 hours.

Other driving as needed

Essential Job Functions

• Responsible for safety and satisfaction of each of guests throughout entire tour
• Responsible for cleanliness and maintenance of gear
• Responsible for communicating all incidents to Skagway manager as soon as possible
• Responsible for communicating all gear and vehicle issues to manager
• Must be a good communicator with the willingness to teach and entertain guests
• Must at all times be clean, well groomed, courteous, honest, and reliable

Experience Required to Perform Job Requirements

• guiding experience helpful
• be able to lift up to 80 pounds repeatedly throughout each day over uneven ground
• be comfortable speaking to large groups of people
• possess a valid U.S. Passport
• be a certified WFR or WEMT
• be willing to acquire class B CDL

The Haines CDL Driver’s main responsibility is to carry out the company’s mission of providing passengers with a safe, enjoyable, and educational wilderness experience.  The Haines CDL Driver will drive guests in buses on a series of trips including the Bald Eagle Preserve Float and other Alaska Mountain Guides, Adventures (AMGA) day cruise programs. All of the tours are staffed with a Schpeeler who escorts the guests through the entire tour, narrates during the drives, and is responsible for overall guest experience. The Haines CDL Driver reports to the Haines Program Manager.

FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION COMPLIANCE:
Chilkat Guides, Ltd. (CG) and its sister companies comply with all applicable federal laws regarding CDL drivers and CDL operations. FMCSA regulations and CG’s own policies and procedures ensure that our guests will receive the highest quality tours possible in terms of bus transportation safety. As a result of federal regulations, each Haines CDL Driver will be required to participate in an approved random drug testing program and also be required to complete and maintain some paperwork in addition to the regular employee paperwork for all other employees.

Duties & Responsibilities:

• Have and maintain a clean driving record in order to be insured by CG company automotive insurance.
• Maintain an FMCSA approved logbook for driving hours.
• Following a strict daily schedule.
• Complete vehicle checklists as needed.
• Clean and maintain buses, tour equipment, and the locations that the tours visit.
• Communicate gear and vehicle issues to maintenance staff.
• Complete appropriate driver checklists & paperwork at the end of each shift.
• Must be a safe driver and obey all traffic laws.
• Work closely with, assist and take directions from the trip Schpeeler, who is responsible for overall guest experience throughout the tour.
• Assist in greeting clients, facilitating introductions, and getting clients excited for their tour.
• Assist in collecting waivers, tickets and making sure all guests have signed waivers.
• Responsible for communicating all incidents to Haines Program Manager.
• Guest Safety first, then Entertain guests, Educate guests, and last but not least Engage guests with questions.
• Must be clean, well groomed, courteous, honest, reliable, and have a positive attitude that is friendly, considerate, strong, and energetic.
• Help guides at the put in and take out with getting boots and PFDs to/from guests.
• Help the guides load and unload guests and gear throughout the trips.
• Help Gear Truck Driver set up and take down put-in, take-out and lunch scene equipment.
• Follow a tight time schedule and be on time with your trips.
• Assist with other jobs/projects as needed by CG administration, this may include but is not limited to:
  • Assisting with food prep for cruise program.
  • Associated program maintenance needs.
  • Non-CDL driving of passengers or equipment.
• Assist with grounds/lodging maintenance, cleaning, and general support.

Specific Job Requirements:

• Have and maintain a Class B CDL with Passenger and Airbrakes endorsement. Some Skagway CDL positions may only require a Class C CDL.
• Pass FMCSA required pre-employment drug tests & screening.
• Be enrolled in an FMCSA required random drug testing program.
• Have and maintain a valid Medical Examiner’s Card.
• Possess a valid passport and be able to enter Canada.
• Complete CG Haines Driver training program.
• Must be willing to become certified or possess current certification in at least CPR and First Aid.
• Ability to set up all of various site elements including tables, PFD’s, food and follow low impact guidelines in bear country.
• Must be able to lift up to 50 pounds repeatedly throughout each day.
• Must be able to carry loads over uneven ground.
• Maintain a tight schedule-ensure your group stays on schedule throughout all aspects of the tour.
• Prior guiding, leadership, and tourism experience helpful.
• Possess a friendly, outgoing, professional demeanor at all times during interactions with guests and other CG employees.
• Good leadership skills, ability to communicate and facilitate groups up to 48 people.
• Must possess strong work ethic.
• Follow CG policies and procedures at all times.

Upon your arrival to Haines, you will receive an Employee Handbook.  You will also need to complete all U.S. employment and FMCSA required paperwork.

The Skagway Tour Services Rep (or dock rep)’s main responsibility is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience.  The Skagway reps facilitate the operation of all our day programs via collecting passengers, collecting tickets and waivers, and driving transfers.

Company Overview

Alaska Mountain Guides

Alaska Mountain Guides is the premier outdoor adventure guide service in Southeast Alaska. Day trips out of Skagway and Haines include rock climbing, zip lining, hiking, kayaking, and canoeing. AMG also offers multi-day expeditions and instructional courses across the globe.

Chilkat Guides

Guiding Alaskan rivers since 1978, Chilkat Guides has been a leader in river guiding for over three decades. Hike and float the historic Chilkoot Trail, raft through the Chilkat Bald Eagle Preserve, or experience the culture and history of the Tlingits in their mother village of Klukwan on one of our day trips. Chilkat Guides also offers multi-day rafting adventures on some of North America’s most wild and remote rivers.

Skagway Specific Employee Information:

Essential Job Functions

• Meet guests disembarking cruise ships.
• Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form.
• Give guests rundown/synopsis of tour they are taking and answer any questions they have.
• Check in/out with ship shore excursion staff.
• Collects tickets and waivers from other guides as they leave the pier.
• Keep all tickets and waivers organized throughout the day.
• Appropriately fill out ship settlement forms.
• Settle with ships at the end of the day to ensure payment for tours given.
• Walk guests or drive guests to tour departure location.
• General administrative/marketing support.
• Enter numbers into computer database.
• Prepare daily ship summaries for ships and AMG management.
• Support projects and additional responsibilities as needed.
• Must possess the desire to continually improve his/her knowledge and skills.
• Must, at all times, be clean, well groomed, courteous, honest, and reliable.
• Must possess a positive attitude that is friendly, considerate, strong, and energetic.
• Must be willing to work as a strong team member, assisting in the maintenance of group morale.
• The dock team reports to the Dock/Marketing Manager and Program Manager.

Experience Required to Perform Job Requirements

• Prior tourism experience preferred.
• Must possess strong work ethic.
• Must be punctual.
• Must be organized.
• Must have great, positive attitude.
• Must be comfortable speaking to large groups of people.
• Must be able to handle multiple, simultaneous groups of guests.
• Must possess or be willing and able to acquire class B Commercial Driver License (CDL).

CDL Driving:

• Must obtain a valid Class B CDL with Passenger and Airbrakes endorsement.
• Pass FMCSA required pre-employment drug tests & screening.
• Be enrolled in an FMCSA required random drug testing program.
• Have and maintain a valid Medical Examiner’s Card.
• Complete AMG Skagway Driver training program.

The Skagway Guide’s main responsibility is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience.  The Skagway Guide will lead clients up the Chilkoot Trail and down the Taiya River safely and enthusiastically with an ultimate goal of satisfied passengers at the end of each trip.

Company History
Started in 1978 by Bart Henderson, Chilkat Guide’s mission was to expose as many people as possible to the great outdoors. This goal was taken to a new level with the growth of cruising in Alaska. Chilkat Guides has since grown to be one of the largest summer employers in the towns of Haines and Skagway.

The majority of the people we guide today are participating in cruise ship shore excursions. We offer the opportunity to raft through the Chilkat Bald Eagle Preserve in Haines or hike up the historic Chilkoot Trail in Skagway.  A smaller facet of the company guides select groups of guests down the Tatshenshini and Alsek rivers on multi-day adventures that begin in the Yukon and finish in a small fishing village in Glacier Bay National Park.

Chilkat Guides has a proud history of high quality trips and even higher quality guides. It is our belief that the guides and support staff ultimately make the trip.  We expect the most out of all of our employees and insist on rigorous training prior to being hired. This is a steppingstone into the wider world of guiding and we will teach anyone with the right aptitude and attitude. 

Tour Description
Hike the historic Chilkoot Trail, the centerpiece of the Klondike Gold Rush National Historical Park. This world famous trail was the main route to the riches of the Klondike during the gold rush. Enjoy the exercise, fresh air, beautiful scenery, pristine forests, and history of a bygone era as the trail takes you up and over the 350' tall Saintly Hill. Where the trail reaches the banks of the Taiya River you will board an 18-foot inflatable raft for a scenic float (no whitewater) back down the tidal estuary, where the forest gives way to fields of beach greens and wild iris, and the granite walls of the fjord rise steeply to the snow-capped peaks and hanging glaciers. Enjoy a riverside snack and countless picture-perfect moments before making the return journey back to your ship.

There are also two variations on the Hike & Float Tour. Guests are able to book a float-only version, which is the tour as mentioned above without the hiking portion. Guests can also book a Hike, Float, & Summit Drive, which is the above description with a drive to the White Pass Summit added at the end. For the summit drive, passports are required for all guides and guests.

Additionally, Hike & Float guides will train into the “gear guide” position. This position is the behind the scenes person who ensures all rafts and gear are set and clean for guests when their hike ends at the riverbank. The gear position requires driving a box truck with a raft trailer attached and operating an electric or hand crank crane to load/unload rafts from the trailer. The gear person is also the liaison between the guide on the trail/river and the office via radio for all incidents.

Essential Job Functions

• Responsible for safety and satisfaction of each of his/her passengers throughout entire duration of tour
• Responsible for cleanliness and maintenance of gear, trail, put-ins, and take-outs
• Responsible for communicating all incidents to Skagway Manager as soon as possible
• Responsible for communicating all gear and vehicle issues to manager
• Must be a good communicator with the willingness to teach and entertain his/her clients
• Possess the desire to continually improve knowledge and skills
• Must be clean, well groomed, courteous, honest, and reliable

Experience Required to Perform Job Requirements

• Prior guiding, leadership, and tourism experience helpful
• Must be able to lift up to 80 pounds repeatedly throughout each day over uneven ground
• Must have great, positive attitude
• Must be comfortable speaking to large groups of people
• Must be willing to become or be currently certified as a Wilderness First Responder, CPR, and Swift Water Rescue
• Must have a clean driving record and be able to obtain an Alaska driver’s license and Skagway Chauffeur Permit/class B CDL

CDL Driving:

• Have and maintain a Class B CDL with Passenger and Airbrakes endorsement
• Pass FMCSA required pre-employment drug tests & screening
• Be enrolled in an FMCSA required random drug testing program
• Have and maintain a valid Medical Examiner’s Card

Facilitate safe and enjoyable 4-hour outdoor kayaking, Hiking, Golf trips, and bus tours for a diverse range of participants traveling to Skagway and Haines on cruise ships.

Duties & Responsibilities

• Guest safety first, then engage and entertain guests, and last but not least, educate guests
• Possess a positive attitude that is friendly, considerate, strong, and energetic

On Tour:

• Greet guests and get them excited for kayaking
• Collect completed waivers and tickets
• Outfit clients in spray skirts and PFDs
• Give safety talk and kayak instructions – complete safety talk checklist
• Load and unload gear while keeping the guests engaged
• Maintain group control and spacing while getting guests geared up and while kayaking
• Follow a tight time schedule
• Complete appropriate guide checklists at the end of each shift

 As a CDL Driver:

• Rotate shifts driving CDL buses in support of this and other tours. Have and maintain a clean driving record in order to be insured by AMG company automotive insurance
• Maintain an FMCSA approved logbook for driving hours.
• Complete vehicle checklists as needed
• Clean and maintain buses, tour equipment, and the locations that the tours visit
• Communicate gear and vehicle issues to maintenance staff
• Complete appropriate driver checklists & paperwork at the end of each shift

At All Times:

• Assist with other jobs/projects as needed by Alaska Mountain Guides administration, this may include but is not limited to:
  • Drive vehicles with guests or with our equipment
  • Clean/maintain gear, vehicles and warehouse
  • Assist with food prep for cruise program
  • Assist with grounds/lodging maintenance, cleaning, and general support
• Be clean, well groomed, courteous, honest, and reliable

Requirements:

In General:

• Possess a friendly, outgoing and professional demeanor at all times during interactions with the guests and other AMG employees
• Follow AMG’s policies and procedures
• Good leadership skills, ability to communicate and facilitate groups up to 36 people
• Proof of medical certification - minimum of basic first aid and CPR. Wilderness First Responder (WFR) is strongly preferred
• Ability to carry up to 60 lbs. of gear repeatedly throughout the day
• Assist catering staff in preparing lunches for our tour programs

As a kayak guide:

• Complete AMG Haines program training
• Attention to safety, including giving the Kayak Safety Talk, staying close to shore whenever possible, awareness of weather and lake conditions when making an open water crossing
• Ability to kayak proficiently, perform self-rescues, and assisted rescues
• Have understanding of kayak operations and group management as instructed in AMG training
• Set up various site elements and be able to follow low impact guidelines in bear country
• Maintain a tight schedule
• Wear company logo gear during the tour and follow the personal appearance guidelines

For CDL Driving:

• Obtain and maintain a valid Class B CDL with passenger and airbrakes endorsements and a vaild medical examiner's card
• Contribute to bus driving duties for these and other tours
• Pass FMCSA required pre-employment drug screen
• Be enrolled in an FMCSA required random drug testing program
• Complete of AMG Haines Driver training program

Training provides a foundation for you to build and enhance your guiding resume. It serves to put in place standards that we expect all of our staff to maintain. You are required to complete guide training, develop knowledge of all program components, and receive a check-off on all systems before entering a paid role. Upon your arrival to Haines, you will receive Guide Training Manuals. You will also complete all required U.S. employment paperwork and all CDL paperwork required by the Federal Motor Carrier Administration.

FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION COMPLIANCE:
Alaska Mountain Guides Adventures (AMG) and its sister companies comply with all applicable federal laws regarding CDL drivers and CDL operations. FMCSA regulations and AMG’s own policies and procedures ensure that our guests will receive the highest quality tours possible in terms of bus transportation safety. As a result of federal regulations, each Haines CDL Driver will be required to participate in an approved random drug testing program and also be required to complete and maintain some paperwork in addition to the regular employee paperwork for all other employees.

The Haines Raft Guide’s main responsibility is to carry out the company’s mission of providing guests with a safe, enjoyable, and educational wilderness experience. Raft guides lead guests by raft through the Chilkat Bald Eagle Preserve safely and enthusiastically with an ultimate goal of satisfied guests at the end of each trip. Rafts are 18 ft oar-rigs and take up to 8 guests at a time on the Tsirku, the Klehini or the Chilkat Rivers. Trips spend about 1.5 hours on the river. Our guides are expected to help with the set up and take down of rafting equipment. The Haines Raft Guide reports to the River Manager, the Haines Program Manager and the Haines Program Assistant Manager.

Duties:

• Guest Safety first, then Engage guests with questions, Entertain guests, and last but not least, Educate guests about the area.
• Must possess a positive attitude that is friendly, considerate, strong, and energetic.

On tour:

• Greet clients and get them excited for rafting.
• Collect completed waivers and tickets.
• Outfit clients in boots and PFD’s.
• Give safety talk to clients and complete safety talk checklist.
• Maintain group control and spacing while getting guests geared up and on the river.
• Help load and unload gear while keeping the guests engaged.
• Complete appropriate guide checklists & paperwork at the end of each shift.

At all times:

• Assist with other jobs/projects as needed by CG administration, this may include but is not limited to:
  • Drive vehicles with guests or equipment.
  • Assist with food prep for cruise tour programs.
  • Help with maintenance needs.
• Be clean, well groomed, courteous, honest, and reliable.

Requirements:

In General:

• Possess a friendly, outgoing, professional demeanor at all times during interactions with the guests and other CG employees.
• Follow CG policies and procedures at all times.
• Possess strong work ethic.
• Prior guiding, leadership, and tourism experience helpful.
• Must be willing to become certified or possess current certification in at least Wilderness First Responder (WFR), CPR, and Swift Water Rescue.
• Must be able to lift up to 80 pounds repeatedly throughout each day and carry loads over uneven ground.
• Be willing to occasionally assist catering staff in preparing lunches for our cruise tour programs.

As a Raft Guide:

• Complete of CG Haines program training which includes being checked off to guide 18 ft. oar-powered rafts through glacially braided river systems.
• Learn and give Raft Safety Talk, and having awareness of weather and river conditions and obstacles.
• Must be willing to learn how to drive our gear trucks and participate in gear truck operations. Diesel box trucks with raft trailers attached.
• Must be willing to obtain a valid Class B CDL and contribute to bus driving duties.
• Wear the appropriate company logo gear during the tour and follow the personal appearance guidelines.
• Good leadership skills, ability to communicate and facilitate groups up to 48 people.
• Maintain a tight schedule-ensure your group stays on schedule throughout all aspects of the tour.
• Clean and maintain river gear, put-ins, and take-outs.
• Communicate incidents to Haines Program Manager.
• Communicate gear and vehicle issues.
• Be a good communicator with the willingness to teach and entertain your clients.
• Ability to set up all of various site elements including tables, PFDs, food, and follow low impact guidelines in bear country.

For CDL Driving:

• Must obtain a valid Class B CDL with passenger and airbrakes endorsements and a valid medical examiner's card to contribute to bus driving duties for these and other tours.
• Pass FMCSA required pre-employment drug tests & screening.
• Be enrolled in an FMCSA required random drug testing program.
• Completion of AMG Haines Driver training program.

FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION COMPLIANCE: Chilkat Guides (CG) and its sister companies comply with all applicable federal laws regarding CDL drivers and CDL operations. FMCSA regulations and CG’s own policies and procedures ensure that our guests will receive the highest quality tours possible in terms of bus transportation safety. As a result of federal regulations, each Haines CDL driver will be required to participate in an approved random drug testing program and also be required to complete and maintain some paperwork in addition to the regular employee paperwork for all other employees.

Alaska Mountain Guides is hiring for an Accountant Assistant position starting in the spring of 2019. 

Expected number of hours - 40-45 hrs/week - 5 days per week
Year round position
Hourly Rate: $14-$18/hr DOE
Starting spring of 2019

DESIRED QUALIFICATIONS:
• Team player, able to work independently, multi task, fast learner, handle conflicting deadlines, remain calm, professional and stay focused. Excellent communicator (written and verbal).
• Bachelor's degree plus 1 year of applicable experience, or combination of education and relevant work experience.

KNOWLEDGE, SKILLS AND ABILITIES (REQUIRED):
• Intermediate proficiency in business applications, such as Microsoft Office; intermediate Excel skills.
• Demonstrated knowledge of and experience with accounting systems and the internet; computer literacy.
• Understanding of and ability to apply accounting skills and concepts.
• Knowledge of Generally Accepted Accounting Principles.
• Demonstrated communication skills, including the ability to clearly and effectively communicate information to internal audiences and client groups.
• Demonstrated project management skills and ability to contribute as part of a project team.

PHYSICAL REQUIREMENTS*:
• Constantly perform desk-based computer tasks. 
• Frequently sit, sort, file paperwork or parts, grasp lightly, and use fine manipulation, lift, carry, push and pull objects that weigh 10 pounds or less. 
• Occasionally write by hand, twist, bend, stoop and squat. 
• Rarely stand, walk, reach or work above shoulders and use a telephone. 

WORKING CONDITIONS:
• May work extended hours during peak business cycles, deadlines.

WORK STANDARDS:
• Interpersonal Skills: Demonstrates the ability to work well with office team, and good customer service skills
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all company employment policies


JOB DESCRIPTION
Reporting:
• Reports to Accounting Manager (for Accounting/Bookkeeping functions). 
• Work closely with Owners for furthering company operational goals. 
• Work closely with Operations Manager/Client Care manager for sales efforts and administration specific responsibilities
• Work closely with Accounting Manager for accounting functions.


Accounting Functions
• Support Accounting Department as necessary
• Record all business transactions and retain all accounting records for all companies
• Support processing functions such as:
o Processing credit card sales
o Accounts receivable & collection notices
o Bill payments
o Receipt processing and QuickBooks entries
• Verify and post accounts receivable transactions to general ledger and other records, following established procedures for processing receipts and cash, and prepare bank deposits
• Support processing of payroll
o Process time sheets, compute and process wage and salary payments and related withholdings, and manage the preparation, delivery, and reporting of payroll processes
• Reconcile Credit Card statements to accurately allocate expenses by Class and Company
• Intercompany service agreements
• Cruise company receivables tracking and invoicing
• Other accounting functions as needed


Sales/Client Care Functions
• Support sales efforts - Answer phone calls and emails from guests looking to book trips. Facilitate booking/sales
• Support Sales, Administrative, and Operations departments with daily responsibilities
o Coordinate with appropriate manager for specific functions
• Support Client Care efforts such as pre-trip emails, post-trip follow ups, Welcome Letters, and paperwork collection - secondary to accounting functions.
• Phone reception - help support phone reception

Other office support functions as needed

The Haines Tour Guide’s main responsibility is to carry out the company’s mission of providing guests with a safe and enjoyable experience. You will lead up to 48 guests on several different bus-based tours that travel to local attractions, museums, and take scenic drives up to the summit of Chilkat Pass. You will be expected to learn a variety of information about the area as well as help facilitate tours at the various stops, sometimes in conjunction with a local site specialist.This is primarily a public speaking role. The Haines Tour Guide reports to the Bus Tour Manager, the Haines Program Manager and the Haines Program Assistant Manager.

Requirements:

In General:

• Possess a friendly, outgoing and professional demeanor at all times during interactions with the guests and other Alaska Mountain Guides employees
• Follow AMG’s policies and procedures at all times
• Have good leadership skills and the ability to communicate with and facilitate tours for groups up to 48 people
• Have a valid Passport that will not expire before the end of the season. Some of our tours go into Canada.
• Proof of medical certification - minimum of basic first aid and CPR. Wilderness First Responder (WFR) is strongly preferred

As a Tour Guide:

• Complete our company Haines Tour Guide Training. This will be a formal training course of about 7 days that will have a curriculum and dedicated instructors
• Be videotaped and participate in constructive peer review
• Prior to working in a paid role, new tour guides will be required to pass a “check-off” run, essentially a final test, of all components of the tours that a Haines Tour Guide is responsible for leading. This process may include a series of written tests
• Be audited on tour by a senior staff member, especially early on in the season. This will allow the management team to track new employees’ progress and provide constructive feedback
• Audit a fellow Haines Tour Guide on tour and provide constructive feedback to the fellow employee and/or to the management team

For CDL Driving:

• Obtain and maintain a valid Class B CDL with passenger and airbrakes endorsements and a valid medical examiner's card. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by May 1, 2018, and have had a driver’s license for at least one year
• Pass FMCSA required pre-employment drug tests & screening
• Be enrolled in an FMCSA required random drug testing program
• Completion of AMG Haines Driver training program

Duties:

On Tour:

• Perform pre-trip procedures, including: filling out paperwork, collecting equipment and food necessary for the tour, etc.
• Follow appropriate company procedures while picking up guests at the dock
• Deliver safety briefings and follow all company policies and procedures in regards to safety on tour
• Provide a fun, entertaining and educational tour for groups of 48 guests or more
• Make all required stops and maintain a tight schedule
• Provide the tour exactly as written in the published tour description
• Complete necessary post-trip procedures, including filling out paperwork, cleaning equipment and vehicles, filling out timecards, etc.

As a CDL Driver:

• Rotate shifts driving CDL buses in support of these and other tours. Have and maintain a clean driving record in order to be insured by AMG company automotive insurance
• Maintain an FMCSA approved logbook for driving hours
• Complete vehicle checklists
• Clean and maintain buses, tour equipment, and the locations that the tours visit
• Communicate gear and vehicle issues
• Complete appropriate driver checklists & paperwork after each shift
• Assist with other jobs/projects as needed
• Be clean, well-groomed, courteous, honest, and reliable

Upon arrival to Haines, employees receive relevant Guide Training Manuals. They will also complete all required U.S. employment paperwork and all CDL paperwork required by the FMCSA

FEDERAL MOTOR CARRIER SAFETY ADMINISTRATION COMPLIANCE:

Alaska Mountain Guides Adventures (AMG) and its sister companies comply with all applicable federal laws regarding CDL drivers and CDL operations. FMCSA regulations and AMG’s own policies and procedures ensure that our guests will receive the highest quality tours possible in terms of bus transportation safety. As a result of federal regulations, each Haines CDL Driver will be required to participate in an approved random drug testing program and also be required to complete and maintain some paperwork in addition to the regular employee paperwork for all other employees.

The Skagway Guide’s main responsibility is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience.  The Skagway Guide will lead clients on their respective tour at the rock climbing and zip line site safely and enthusiastically with an ultimate goal of satisfied passengers at the end of each trip. 

Description of Guided Programs: Klondike Rock Climbing & Rappelling, Adventure Park & Zip Lines and Skagway Adventure Hike:

Alaska Mountain Guides Adventures currently offers four Skagway based tours to cruise ship guests visiting during the summer season: Klondike Rock Climbing & Rappelling, Adventure Park & Zip Lines, Combo: Rock Climbing, Rappelling & Zip, Skagway Adventure Hike.

Now entering our sixteenth year of operation in Skagway, our tenth year operating the Adventure Park, and our fifth year operating the Skagway Adventure Hike, we see an enthusiasm for these tours unsurpassed in the outdoor recreation industry. AMG looks to our staff to progressively maintain the highest quality outdoor experiences for our guests.

General Overview of Tours:

The typical duration of a rock climbing or zip line tour is 3.25 hours and hike tours run 2.75 hours in duration.  Our site is nestled in the forest 7 miles outside of town on the Klondike Highway up the White Pass.

In general guests participating in one of our tours are greeted by their guides at one of the three cruise ship docks in Skagway and transported to the site in 15 passenger vans or 24 passenger busses.  During transit the driver and guide(s) provides a variety of historical information about Skagway and the surrounding area in addition to information on the mountains, geology, and natural environment of the region. The driver and guide(s) will also introduce AMG, the company background, and the variety of trips and programs that are offered.

Once we reach the site, guests unload in a private parking area along the Klondike Highway and take a short 5-minute uphill hike to our kiosk where they are issued helmets.  Once guests don a helmet they then continue on to the base of the climbing area or zip line staging area where they are provided with all necessary climbing or zip line equipment to participate in the tour.  The guests then receive a safety briefing and instruction from the lead guide before proceeding with their respective tour.  Refreshments and a snack are also included and consist of hot chocolate and trail mix. On any given day we may run up to four overlapping climbing trips at a time totaling up to 16 rock trips and 15 zip line trips daily.

Skagway Specific Employee Information:

Essential Job Functions

• Responsible for safety and satisfaction of each of his/her passengers throughout entire duration of tour
• Responsible for following a strict daily schedule
• Responsible for cleanliness and excellent maintenance of gear, trail and staging areas/kiosk
• Responsible for communicating all incidents to Skagway manager as soon as possible
• Responsible for communicating all gear and vehicle issues to manager
• Must be a good communicator with the willingness to teach and entertain his/her guests
• Must possess the desire to continually improve his/her knowledge and skills
• Must at all times be clean, well groomed, courteous, honest, and reliable
• Must possess a positive attitude that is friendly, considerate, strong, and energetic
• Must be willing to work as a strong team member, assisting in the maintenance of group morale

Experience Required to Perform Job Requirements

• Prior guiding, leadership, and tourism experience helpful
• Must be able to lift up to 60 pounds repeatedly throughout each day over uneven ground
• Must possess strong work ethic
• Must be punctual
• Must be organized
• Must have great, positive attitude
• Must be comfortable speaking to large groups of people
• Must be able to handle multiple, simultaneous groups of guests
• Must be currently certified in 1st Aid and CPR at minimum (WFR or WEMT preferred)
• Must possess or be willing to acquire class B Commercial Driver License (CDL)

CDL Driving:

• Must obtain a valid Class B CDL and contribute to bus driving duties for these and other tours
• Have and maintain a Class B CDL with Passenger and Airbrakes endorsement
• Pass FMCSA required pre-employment drug tests & screening
• Be enrolled in an FMCSA required random drug testing program
• Have and maintain a valid Medical Examiner’s Card

Haines Cruise Operations Manager

 

Expected number of hours – 40-50 hrs/week  - 5 days per week

Year Round Role – starting early April

Salary Role - $3700 - $4200 monthly DOE

Schedule may vary

 

Winter role vs. Summer role varies considerably in terms of time, projects, and general business of the Haines office.

 

Ideal Candidate will have:

• Previous experience in cruise industry and/or tourism
• Excellent organizational and management skills
• Strong Computer and database skills
• Excellent customer service and associated experience

 

Reporting:

•    Reports to Haines Program Manager

•    Work closely with Client Care Manager for client care and long trip sales

•    File Weekly report to Haines Program Manager

 

Management

•    Manage Haines Cruise Dispatch Team with support from Haines Cruise Program Manager

•    Manage Haines Cruise Program Guides, Drivers and field staff

• Help manage vehicle fleet, maintenance, records, and general tour preparedness
• Create agenda for and lead cruise program team meetings

•    Support development, quality, efficiency and overall cruise programming in Haines.

•    Coordinate with Administrative Coordinator to balance LT admin support with Cruise programming support

•    Delegation of Cruise program office tasks to Dispatch team

 

Administrative Cruise Program support & leadership

•    Support dispatch functions including but not limited to: schedule, radio management, database interface, daily preliminary reports, accurately recording final numbers

•    Continue to develop Database knowledge & support Database training for new office staff

•    Support Haines Cruise programs & product development

•    Work with Haines Cruise Program Manager

•    Manage Dock presence & support Cruise Line relationships for boats in Haines and/or Skagway

• Support other familiarization trips with cruise ships and onboard sales team as needed
• Help lead communications with all cruise ship partners for Haines-based ships
• Help lead communication efforts with local partners

•    Help Manage Guide Cruise paperwork (pre-trip and post trip)

•    Schedule writing

•    Coordinate & manage Catering department

•    Coordinate with Haines Skagway Fast Ferry as needed

•    Help out with other aspects of the cruise program as needed

• Off Season allocation creation and management
• Coordinate and implement Emergency Response procedures in office and directing field staff.

 

Expedition Program Sales/Client Care Functions – these responsibilities will come secondary to cruise programming, with additional support in the shoulder seasons.

•    Support sales efforts - Answer phone calls and emails from guests looking to book trips.  Facilitate booking/sales

•    Support Sales, Administrative, and Operations departments with daily responsibilities

• Coordinate with appropriate manager for specific functions

•    Support Client Care efforts such as pre-trip emails, post-trip follow ups, and paperwork collection

•    Assist with phone reception

 

Operational Functions

•    Support Season start up and season shut down – vehicles, employees, site locations, equipment, etc…

•    There may be occasion need for driving (both office support and LT guest support). 

• • CDL or willingness to acquire CDL

•   Support other projects/tasks on an as needed basis

 

If you are interested in pursuing one of this position, please visit our website and fill out an application. Email us an application, cover letter and resume. We will formally begin the application review process at that point and contact you thereafter. Below is a link to the employment page on our website. You should also explore our website skagwayexcursion.com to see what kind of trips we offer to our guests and what kind of programs you could expect to be managing if you were hired. 

http://alaskamountainguides.com/employment

Skagway 2019 Dock Rep Manager

Job Description

The Skagway dock rep’s main responsibility is to carry out the company’s mission of providing clients with a safe, enjoyable, and educational wilderness experience. The Skagway reps facilitate the operation of all our day programs via collecting passengers, collecting tickets and waivers, and driving transfers.

Company Overview

Alaska Mountain Guides

Alaska Mountain Guides is the premier outdoor adventure guide service in Southeast Alaska. Day trips out of Skagway and Haines include rock climbing, zip lining, hiking, kayaking, and canoeing. AMG also offers multi-day expeditions and instructional courses across the globe.

Chilkat Guides

Guiding Alaskan rivers since 1978, Chilkat Guides has been a leader in river guiding for over three decades. Hike and float the historic Chilkoot Trail, raft through the Chilkat Bald Eagle Preserve, or experience the culture and history of the Tlingits in their mother village of Klukwan on one of our day trips. Chilkat Guides also offers multi-day rafting adventures on some of North America’s most wild and remote rivers.

Skagway Specific Employee Information:

Essential Job Functions

• Supervise the dock rep team making sure that the follow all guidelines and job functions.
• Create dock schedule.
• Manage dock rep hours and OT.
• Provide feedback for dock reps and identify areas for improvement.
• Lead weekly dock team meetings.
• Work with marketing manager on current or new initiatives.
• Ensure dock staff has correctly entered sales numbers into database and have prepared the daily ship summaries for ships and AMG management.
• Ensure all dock staff are on time, on task, and in uniform.
• Perform all dock rep duties including but not limited to:
  • Meet guests disembarking cruise ships.
  • Collect tickets and ensure each guest correctly completes the appropriate waiver/assumption of risk form.
  • Give guests rundown/synopsis of tour they are taking and answer any questions they have.
  • Provide excellent customer service.
  • Check in/out with ship shore excursion staff.
  • Collects tickets and waivers from other guides as they leave the pier.
  • Keep all tickets and waivers organized throughout the day.
  • Appropriately fill out ship settlement forms.
  • Settle with ships at the end of the day to ensure payment for tours given.
  • Walk guests or drive guests to tour departure location.
  • Support projects and additional responsibilities as needed.
• Must possess the desire to continually improve his/her knowledge and skills.
• Must, at all times, be clean, well groomed, courteous, honest, and reliable.
• Must possess a positive attitude that is friendly, considerate, strong, and energetic.
• Must be willing to work as a strong team member, assisting in the maintenance of group morale.
• The Dock Representative Manager reports to the Program Manager.

Experience Required to Perform Job Requirements

• Prior tourism experience preferred.
• Must possess strong work ethic.
• Must be punctual.
• Must be organized.
• Must have great, positive attitude.
• Must be comfortable speaking to large groups of people.
• Must be able to handle multiple, simultaneous groups of guests.
• Must possess or be willing and able to acquire class B Commercial Driver License (CDL)

CDL Driving:

• Must obtain and maintain a valid Class B CDL with Passenger and Airbrakes endorsements. To be eligible to obtain a CDL, a candidate must have a clean driving record, be over 21 years of age by May 1, 2019, and have had a driver’s license for at least one year
• Must be willing to contribute to bus driving duties for these and other tours
• Pass FMCSA required pre-employment drug tests & screening
• Be enrolled in an FMCSA required random drug testing program
• Have and maintain a valid Medical Examiner’s Card
• Completion of AMG Skagway driver training program
• Maintain an FMCSA approved logbook for driving hours
• Complete vehicle checklists as needed.
• Responsible for cleanliness and excellent maintenance of buses, tour equipment, and the locations that the tours visit.
• Complete appropriate driver checklists & paperwork at the end of each shift

If you are interested in pursuing this position, please visit our website to fill out an application. Email us an application, cover letter and resume.We will formally begin the application review process at that point and contact you thereafter.

http://alaskamountainguides.com/employment