Support Specialist

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal support team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Support Specialist position works directly with the Operations Team to maintain ABAK facilities, gear, and vehicles for all our daily operations. ABAK specializes in small group adventure tours, often outfitting up to 10-18 groups per day with top-of-the-line outdoor gear, outerwear and footwear, and hearty snacks. The Support Specialist works in tandem with the operations and guide team to prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist operations team with daily logistics, transport guests, provide Norris Glacier outfitting and orientation, fuel and clean vans, fix and clean canoes, kayaks, and equipment at the kayak rental shop. 

This is a dynamic support role that will rotate through the Warehouse headquarters and Kayak Rental Shop. Additionally, this position will outfit our packraft tour on the Norris Glacier. This includes client transport, outfitting, and trip orientation. Specialists will assist Kayak Rental Specialists with set up of kayaks at the shop, assisting with outfitting of kayak rentals, transportation, set up, cleaning of rental gear. 

All training is “on-the-job” and begins on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. This is the perfect position for someone who wants to learn what it takes to be a professional guide, as it provides an opportunity to learn everything it takes to outfit and prepare client groups for being in the wilderness. Many of our top guides have started in this position and now guide full time. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Maintain inventory of client food and warehouse supplies. 
• Prepare hearty snacks in accordance with client dietary needs and food safety regulations and filling water bottles.
• Pack, Clean, and Repair outdoor gear and apparel
• Loading kayaks/canoes and lifting heavy gear. 
• Transport equipment, clients, and kayaks to various locations around Juneau.
• Assist guides in outfitting clients
• Maintain a clean front-of-house staging, retail, and restroom area, and a clean and organized back-of-house warehouse workspace.
• Norris Glacier Tour Support: transport of guests to ABAK office and float pond, outfit clients and provide pre-trip orientation
• Kayak Rental Shop: assist with kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters. Learn how to fix kayaks and paddle gear. Assist kayak specialists with staging and cleaning kayaks.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer services skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Experience working in retail, tour, or service industry 
• Proficient with computers

Start Date: May 1, 2024 – September 30, 2024 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: 

• Competitive Pay 
• Optional 401K plan 
• End of Season Bonus
• Pro-Deal Purchasing Privileges
• Free Trips for you, your friends and family on a space-available basis
• Paid Training (Preseason, and Ongoing throughout the Season)
• Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
• Free Use of Kayaks, Paddleboards, and an array of outdoor gear
• Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
• Free fitness membership during the summer months 
• Subsidized housing at a local campground