Senior Glacier Guide
$19.00 / hour + tipsApply Now
Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our team as Senior Glacier Guide in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 20 years and employs 35 seasonal team members from April – September.
Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in an intensive pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies. Our guide training program is designed to teach people of strong character and drive the skills they need to successfully and safely facilitate our glacier adventures.
Applicants for the Senior Glacier Guide position should be highly proficient in technical skills, passionate about environmental education, and keen on working with entry-level guides in an outdoor leadership role. In the early season, the Senior Glacier Guide will organize gear and facilitate training for our team of 15 glacier guides in all technical skills and logistics pertinent to our glacier tour operations. This includes teaching novices and experienced team members basic skills, rescue technique, navigation, group management, ABAK CIRP protocol, and all field logistics/timelines for glacier trips. The Senior Glacier Guide should be able to adapt teaching strategies to accommodate learning styles of the group or individual.
Once our operating season is fully underway, the Senior Glacier Guides will lead 4-5 trips per week, assist as MOD (Manager on Duty for Incident Response) 1-2 days per week, facilitate on-going training sessions for Glacier Guides, assist the Operations Team with remote site, equipment, and facilities maintenance. The Senior Glacier Guide will also ‘rove’ the field on scheduled days to observe guides, respond to any incident, monitor weather, lake, and ice conditions, and establish trekking routes.
The Senior Glacier Guide will be trained as a MOD at the beginning of the season and develop a comprehensive understanding of trip logistics, company protocols, including critical incident response. The Senior Glacier Guide will coordinate incident response in accordance with ABAK’s CIRP, assess weather conditions daily and weekly, and make go/no go calls when dangerous conditions develop or exist in operating zones. This position reports directly to the Operations Manager. An ideal candidate has leadership experience, seamlessly adapts to last-minute changes in their daily schedule, and can make sensible, time-sensitive decisions in a fast-paced environment.
Essential Duties and Responsibilities include, but are not limited to, the following:
- Guide 4-5 trips per week as lead guide, or to observe guide team
- Report as MOD one day per week and works with dispatch/office staff to assist in any incidents that arise from the field.
- Assess glacier conditions (establish routes, safe access to features, identify hazards) on a weekly basis and communicate developments with guide team
- Maintain all glacier gear and equipment and coordinate maintenance needs with the Operations Manager
- Recommend new gear purchases and needs to the Operations Manager throughout the season.
- Provide on-going group and individual development opportunities throughout the season to guide and Specialist teams
- Work with Operations Manager to provide mid-season and end-of-season evaluations to guide team
- Coordinate and Facilitate Bi-Weekly Team Meetings for Glacier Guide team
- Guide 6–10-hour technical hiking or canoeing for up to 7 clients while maintaining safety protocol, superior customer service, and providing natural history narrative.
- Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
- Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace.
- Actively contribute to a collaborative team environment in the field and company headquarters.
- Provide transportation to clients in company vans to and from downtown Juneau.
- Loading kayaks/canoes and lifting heavy gear in all operational zones.
- Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.
- High School Diploma – Associate’s or bachelor’s degree in preferred
- US Citizen OR Be Eligible to Work in the US
- Wilderness First Responder Certification or higher (valid through September 30, 2022)
- 2 years Guiding Experience in Wilderness or Semi-Wilderness Setting - on bare glacier terrain preferred.
- 21 Years of Age with a Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2022)
- Technical Skills (Rappelling, Self-Ascension, V-Thread, Simple and Complex Pully Systems, Anchor Building, Top Rope Site Management, Belaying, And More)
- Working Knowledge of ABAK Operating Areas (Mendenhall Glacier, Channel Island State Marine Park, Auke Bay, and Admiralty Island)
- Canoeing – Basic Skills, Safety, and Re-Entry in 6+ passenger canoes
- Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
- Experience coaching, teaching, and/or mentoring individuals and groups
- Ability to lead productive team meetings and effectively communicate with coworkers
Start Date: April 15, 2022 – September 30, 2022
Compensation: $19/hour + tips
Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.
Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.