Park City
Front Desk Agent

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Front Desk Agent

Start your hospitality career with this seasonal job!
Utah
Experience:
Entry Level
Start Date:
Seasonal

If you want to start your hospitality career in a seasonal role, and have the chance to become year-round, this is the job for you!

Duties/Responsibilities:

  • Provide superior service to our customers (internal and external) at all times.  
  • Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
  • Check guests out and ensure billing is correct.
  • Solicit guest comment cards at every opportunity.
  • Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
  • Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
  • Answer the switchboard within 3 rings, and transfer calls to appropriate department or person.
  • Computer training and knowledge of how hotel reservations work.
  • Understand and be able to make a walk-in reservation.
  • Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Be knowledgeable about the layout and amenities of all four of our hotels in Park City.
  • Assist in general maintenance and inventory of Front Office equipment and supplies and cleanliness of the Front Desk, PBX, and reception area.
  • Assist Bell and Valet when appropriate.
  • Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager or Front Desk Supervisor.

 

Qualifications: 

  • High school diploma - required.
  • At least one year of relevant clerical experience - required.
  • Basic typing skills with computer data entry experience - preferred.
  • Basic reading, spelling, and math skills - required.
  • Ability to converse clearly and comfortably with many different types of people, and to deal courteously and efficiently with customers and other company personnel - required.
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area - required.
  • Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary) - required.