Summer Jobs in Shenandoah National Park. Apply today - start in May!

Our Ideal Candidate

We start by looking the best we can. We present a professional appearance because a poor appearance immediately detracts from all aspects of our service.

• We are professionally attired (for uniformed positions, only company-issued garments are worn on the job and uniforms are complete.)
• Our clothing (uniforms and business attire) is clean, well maintained, pressed and fits properly.
• Our shoes are clean, polished and in good repair.
• We wear the correct name badge (meeting Delaware North Companies specifications) to enable a personal connection with our guests.
• Our jewelry (if worn) is conservative in style and number.
• We wear no more than two earrings per ear.
• We display no visible body piercing (other than earrings).
• Our hair is neatly groomed and conservatively styled. Hair color/highlights are natural in color.
• Beards or mustaches are neat and trimmed no more than one-inch long. We are clean-shaven, if a beard is not worn.
• We report to work bathed or showered and use an antiperspirant/deodorant. Our fingernails are well groomed. Our perfume and cologne, if worn, are not overbearing.

We display welcoming, positive energy is essential when creating experiences of a lifetime.

• Our posture is friendly, enthusiastic, patient and attentive.
• Our facial expressions are alert and confident.
• Our posture is upright, indicating an eagerness to assist our guests.
• We acknowledge our guests within 10 feet as they approach us or we approach them.
• We smile and maintain friendly eye contact while we are conversing with guests and fellow associates. We respond to each guest as an individual.
• We are prepared to assist guests by carrying the appropriate items for our job positions such as pens, wine openers, etc.

We provide gracious and friendly service depends on courteous and professional language.

• We demonstrate cordial, sincere and welcoming behaviors in interactions with guests and co-workers.
• We use pleasant, refined, well-modulated voice tones when speaking with guests and associates. We use polite professional language and phrases such as “I would be happy to,” “It is my pleasure,” etc., rather than “Sure,” or “OK.” When a guest says “Thank you,” we respond with a sincere, “You are welcome.”
• We do not use profanity, slang or industry jargon while we are talking with guests.