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Reports to: Guest Service Supervisor
Category: Seasonal (May through September)
Salary: $18 per hour
Position Summary:
Guest Services Representatives ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, and ensure timely departures of assigned tours.
Essential Duties and Responsibilities:
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
- Provide excellent customer service to all Icy Strait Point guests.
- Provide guests with information about all tours available at Icy Strait Point
- Conduct functions, such as:
- Checking guests’ weight
- Verifying driver’s license information
- Ensuring guests fill out waivers, as required.
- Secure bag check area
- Other duties as assigned.
- Escort guests to tour vehicles and ensure timely tour departure.
- Communicate clearly with tour guides, drivers, supervisors and management.
- Promote other Icy Strait Point venues, distribute literature and/or sell merchandise.
- Work as greeters to welcome guests and conduct guest orientations.
- Participate in all required trainings, including cross training for Tour Sales Representative and Gondola Operator.
- Assist within programs wherever needed.
Experience, Skills & Qualifications:
- Must have Excellent customer service skills and the ability to communicate with ISP guests and others in a professional, friendly and accurate manner.
- Prefer experience in the tourism/visitor industry.
- Good problem-solving skills and the ability to think creatively.
- Must be able to work in a team environment.
- Adequate knowledge or willingness to learn about Tlingit culture.
- Guest Service Representatives must be able to learn, retain and relay excursion information.
- Current First Aid and CPR certification is preferred.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
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Position Summary: The Adventure Park Obstacle Course Outfitter are responsible for instructing and leading assigned participant groups Adventure park (high ropes course), as well as, assisting with equipment fitting.
Essential Duties and Responsibilities:
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Duties & Responsibilities specific to the Adventure Park.
- Daily opening and closing of the course.
- Conduct a daily complete inspection of all course components and all gear.
- Fit guests with gear correctly and supervise the use of all personal safety equipment.
- Coach participants in proper climbing and aerial trekking technique
- Lead a safety briefing and demonstration.
- Enforce all rules and regulations for the Adventure Park.
- Monitor participants on the courses.
- Verbally and physically assist participants on courses.
- Handle at-height rescue situations.
- Assist in course maintenance, facility cleaning, customer service, and operation tasks when not working at the park.
- Provide guests with information about the scenery, wildlife, history, culture and geography.
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise.
- Participate in all required trainings and safety meetings.
- Maintain a current First Aid/CPR certification.
- Other duties as assigned.
Requirements:
- Capable of working at heights and of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 40lbs; able to visually identify safety hazards.
- Strong commitment to Safety.
- Adequate knowledge or willingness to learn about Tlingit culture and local area (marine life, plants, animals, birds).
- Must have excellent verbal communication; patient and able to lead groups of kids as well as adults.
- Ability to learn, retain and present excursion information to guests in an accurate manner.
- Willing to work outdoors, including during inclement weather.
- This is a safety sensitive position that is subject to drug testing.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638. Applicants must have proof of legal authority to work in the United States.
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Tour Bus Drivers transports cruise guests and non-cruise guests to various locations at Icy Strait Point. The driver will ensure guests are transported to different locations based on the tour and scheduling.
Essential Duties & Responsibilities:
- Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
- Provide excellent customer service to all IPS guests
- Provide guests with general information about ISP
- Participate in all required trainings
- Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
- Work as greeters to welcome guests and conduct guest orientations
- Take tickets, and load passengers
- Assist within programs wherever needed
- Daily fueling and cleaning of vehicles as assigned
- Other duties as assigned
Requirements:
- Adequate knowledge or willingness to learn about Tlingit culture
- Valid CDL Driver’s license with ‘P’ endorsement and no air brake restriction
- Current DOT Medical Certificate
- Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner.
- The Driver must be able to learn, retain and relay general ISP information.
- Current First Aid and CPR certification is preferred.
Physical Requirements & Work Environment:
- Able to sit for extended periods
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and drive on gravel roads in inclement weather when on site.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
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Job Description Overview
As a Maintenance Technician for employee housing, your job is to ensure that everything in the housing runs smoothly. You'll be responsible for maintaining and repairing everything from plumbing and electrical systems to HVAC and refrigeration units. This is a critical role in the hospitality industry because we want our employees' accommodations to be comfortable and functional.
In this job, you'll need strong mechanical skills and knowledge of building codes and regulations. You'll work closely with the hospitality staff to identify and prioritize maintenance needs, and provide timely and efficient solutions to any issues that arise. You'll also be responsible for keeping detailed maintenance records and maintaining inventory levels for supplies and equipment.
Overall, our housing Maintenance Technician job involves a lot of problem-solving, troubleshooting, and technical expertise. If you're passionate about a hands-on career that keeps you on your toes, this could be the perfect fit for you.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
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Keeps all public facilities in a neat and clean condition. Public area attendant promotes a positive image of the site to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. We are looking for someone to start in March and work until the end of the season, Oct 27th.
Essential Duties and Responsibilities:
- Cleans interior of buildings, outside site spaces and restrooms.
- Empties ashtrays and urns.
- Cut wood and keep fires going on site
- Polishes furniture and fixtures.
- Keeps the front of the building and site free from trash.
- Washes walls and ceilings, moves and arranges furniture.
- Sweeps, mops, scrubs, waxes, and polishes floors.
- Dust and polishes metal work.
- To perform daily assigned tasks in toilets, buildings, trash, sites, etc.
- To clean and maintain all equipment daily.
- To follow up a special cleaning program
- To report maintenance issues to supervisor immediately.
- To assist Guest in Public Areas when required.
- To have good knowledge of all facilities, hours of operation, Restaurants, shops and function rooms.
- Post caution signs as and when required.
- Responsible to follow departmental policies and procedures.
- Responsible for upkeep of all the equipment which he is using i.e., Vacuum cleaner, trolleys, Scrubbing machine.
- Responsible for maintaining a time schedule for cleaning of their areas.
- Responsible for spring/winter cleaning of their area as per the schedule is given to them.
- Any other duties as assigned by management.
Physical Requirements & Work Environment:
- Must be able to bend, stretch, kneel, and squat.
- Prolonged periods of standing.
- Must be able to lift 40 pounds at times.
- Must be able to swing an ax and cut wood
- Ability to communicate in English to our associates and guests.
- Must be able to work safely in a noisy area with many odors present.
- Ability to work in an unheated building.
- Willing to live in a remote, rural community
- Comfortable traveling by small plane or ferry to and from a remote setting
- Able to walk and/or drive on gravel roads in inclement weather
- In Season, the hours can be extended.
Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.
Apply Now
