The Pisgah Inn

Profile Jobs

The Front Desk Supervisor’s number one priority is to ensure each guest has a positive and memorable experience and train front desk associates to do the same.  Treat guests courteously and make sure guest services and administrative duties are performed speedily and efficiently.

Major Responsibilities

• Supporting, training and supervising the front desk associates
• Creating employee work schedules
• Compiling feedback reports
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Monitoring stock and ordering office supplies, including brochures and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
• Checking guests in and out of hotel.
• Have some working knowledge of the audit.
• Know how to use Maitre’D, Resy, Chorum, Microsoft Office Suite, CMMS.
• Issue and redeem gift cards
• Handle guests’ requests, problems or complaints
• Provide information about rooms, rates and amenities.
• Maintain a pleasant attitude 100% of the time with guests and fellow employees.
• Identify and report maintenance deficiencies.
• Demonstrate proper telephone skills
• Setting up and closing out register.
• Keep the front office area neat, clean, sanitary and safe - both inside and around the exterior of the office.
• Check the public restrooms and stocking them.
• Correctly account for cash, credit cards, checks, and other forms of payment using the credit card machine and the cash drawer.
• Have 100% accurate shift turn-ins and reservation advance deposits.
• Keep the storeroom neat and orderly.
• Meet all health department and safety standards at all times.
• Open or close the front office per Pisgah Inn procedures and train associates to do the same.
• Keep open communication with housekeeping and other departments.
   

Requirements

• Experience using spreadsheets such as Excel
• Customer Service Skills
• Computer Skills & Experience

• Minimum of 2 years experience in a customer service-based position
• Hotel front desk experience preferred but not required
• Minimum of 1 year experience in a supervisory position
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Ensure each guest has a positive and memorable experience.  Treat guests courteously and make sure guest services and administrative duties are performed speedily and efficiently.
 

Major Responsibilities

• Checking guests in and out of hotel
• Taking and managing reservations
• Knowledge of Microsoft Suite, Maitre’D, Resy, Chorum.
• Issue and redeem gift cards.
• Handle guests’ requests, problems or complaints
• Provide information about rooms, rates and amenities.
• Maintain a pleasant attitude 100% of the time with guests and fellow employees.
• Identify and report maintenance deficiencies.
• Demonstrate proper telephone skills
• Setting up and closing out register.
• Keep the front office area neat, clean, sanitary and safe - both inside and around the exterior of the office.
• Check the public restrooms and stocking them.
• Correctly account for cash, credit cards, checks, and other forms of payment using the credit card machine and the cash drawer.
• Have 100% accurate shift turn-ins and reservation advance deposits.
• Keep the storeroom neat and orderly.
• Meet all health department and safety standards at all times.
• Open or close the front office per Pisgah Inn procedures.
• Keep open communication with housekeeping and other departments.

Requirements

• Customer Service Skills
• Computer Skills & Experience
• Minimum of 1 year experience in a customer service-based position
• Hotel front desk experience preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Night Auditor (3pm to 10pm)

Consolidate and record financial information from different departments.  Ensure each guest has a positive and memorable experience.  Treat guests courteously and make sure guest services and administrative duties are performed speedily and efficiently.
 

Major Responsibilities

• Checking guests in and out of hotel.
• Taking and managing reservations
• Knowledge of Maitre’D, Chorum, Resy, Microsoft Office suite.
• Issue and redeem gift cards.
• Handle guests’ requests, problems or complaints.
• Provide information about rooms, rates and amenities.
• Reconcile all accounts
• maintain a pleasant attitude 100% of the time with guests and fellow employees.
• Identify and report maintenance deficiencies.
• Demonstrate proper telephone skills
• Setting up and closing out register.
• Keep the front office area neat, clean, sanitary and safe - both inside and around the exterior of the office.
• Check the public restrooms and stocking them.
• Correctly account for cash, credit cards, checks, and other forms of payment using the credit card machine and the cash drawer.
• Have 100% accurate shift turn-ins and reservation advance deposits.
• Correctly account for and control dining room tickets.
• Keep the storeroom neat and orderly.
• Meet all health department and safety standards at all times.
• Close the front office per Pisgah Inn procedures.
   

Requirements

• Experience using spreadsheets such as Excel
• Mathematical & Accounting Skill and ability
• Customer Service Skills
• Computer Skills & Experience
• Minimum of 1 year experience in a customer service-based position
• Hotel front desk/night auditor experience preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Front Desk/Audit Assist (3pm to 10pm)
 

This role assists the auditor with consolidating and recording financial information from different departments.  Responsible for auditing hotel rooming lists along with our team members to ensure accuracy of hotel reservations, which will result in seamless guest arrivals at the hotels.  Ensure each guest has a positive and memorable experience.  Treat guests courteously and make sure guest services and administrative duties are performed speedily and efficiently.

Major Responsibilities

• Checking guests in and out of hotel.
• Taking and managing reservations.
• Knowledge of Maitre’D, Chorum, Resy, Microsoft Office suite.
• Issue and redeem gift cards.
• Handle guests’ requests, problems or complaints.
• Provide information about rooms, rates and amenities.
• Reconcile all accounts.
• Prepare audit reports for review.
• Maintain a pleasant attitude 100% of the time with guests and fellow employees.
• Identify and report maintenance deficiencies.
• Demonstrate proper telephone skills.
• Setting up and closing out register.
• Keep the front office area neat, clean, sanitary and safe - both inside and around the exterior of the office.
• Check the public restrooms and stocking them.
• Correctly account for cash, credit cards, checks, and other forms of payment using the credit card machine and the cash drawer.
• Have 100% accurate shift turn-ins and reservation advance deposits.
• Correctly account for and control dining room tickets.
• Keep the storeroom neat and orderly.
• Meet all health department and safety standards at all times.
• Close the front office per Pisgah Inn procedures.
   

Requirements

• Experience using spreadsheets such as Excel
• Mathematical & Accounting Skill and ability
• Customer Service Skills
• Computer Skills & Experience
• Minimum of 1 year experience in a customer service-based position
• Hotel front desk/night auditor experience preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Performs cleaning duties in all guest areas, guest and employee restrooms. Consistently offers professional, friendly, and engaging service. Ensures housekeeping departmental standards are followed. Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc.
 

Major Responsibilities

• Clean and tidy up hotel rooms, walkways, employee restrooms, public restrooms.
• Dust and polish various surfaces and furniture
• Vacuum, sweep, and mop floors
• Empty trash bins
• Change linens and towels and replace toiletries
• Collaborate with the housekeeping team to complete the daily cleaning schedule
• Restock cleaning supplies in the hand cart
• Report any issues that require maintenance

Requirements

• Basic knowledge of cleaning equipment and supplies
• Able to lift upwards of 25 pounds
• Meticulous attention to detail
• Able to follow instructions
• Time-management skills

Work in tandem with the Dining Room Manager and stepping in to complete the Dining Room Manager’s position in the manager’s absence.  Responsible for supervising of dining room service in the manner most pleasing to guests in accordance with the vision of the company. Must assure a high standard of appearance, hospitality and service in personnel and cleanliness of the dining room. Will supervise and train dining room staff and manage within budgetary restraints while constantly motivating staff by keeping morale high.

Major Responsibilities

• Must learn to be proficient in Maitre’D and Resy.
• Conduct pre-shift meetings with the Executive Chef.
• Schedules personnel and plans dining room set up based upon anticipated guest counts and client needs.
• Greets and seats guests.
• Supervises dining room staff to help assure proper service; pours coffee and takes orders when necessary.
• Trains, supervises and schedules dining room staff.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point-of-sale systems used in the dining room.
• Assures that the dining room and other areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for.
• Monitors dining room labor; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs under Dining Room Manager’s approval.
• Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as opening and closing manager/manager on duty.
• Assures that local and state laws and the Inn’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Creates processes to motivate staff and keep moral high.
• Performs other appropriate assignments and projects as required by the Dining Room Manager.
• Stocking and inventory beer and wine including pantry.
• Supervises dining room staff.

Requirements

• Friendly demeanor
• Ability to stand for a long time and move quickly
• Must be able to work a flexible schedule to include evenings, weekends and holidays
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask

Responsible for management of dining room service in the manner most pleasing to guests in accordance with the vision of the company. Must assure a high standard of appearance, hospitality and service in personnel and cleanliness of the dining room. Will supervise and train dining room staff and manage within budgetary restraints while constantly motivating staff by keeping morale high.

Major Responsibilities

• Must learn to be proficient in Maitre’D and Resy.
• Conducts pre-shift meetings with the Executive Chef.
• Schedules personnel and plans dining room set up based upon anticipated guest counts and client needs.
• Greets and seats guests.
• Supervises dining room staff to help assure proper service.
• Ensures dining room employees are in proper and clean uniforms at all times. 
• Trains, supervises and schedules dining room staff.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point-of-sale systems used in the dining room.
• Assures that the dining room and other areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linens and ensures that they are properly stored and accounted for.
• Monitors dining room labor; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs with General Manager’s approval.
• Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as opening and closing manager/manager on duty.
• Assures that local and state laws and the Inn’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Creates processes to motivate staff and keep moral high.
• Performs other appropriate assignments and projects as required by the General Manager.
• Stocking and inventory beer and wine including pantry
• Supervises dining room staff.

Requirements

• Friendly demeanor
• Ability to stand for a long time and move quickly
• Must be able to work a flexible schedule to include evenings, weekends and holidays
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask.